Data Deletion Instructions

Data controller

Company name

Digitallwork.hu Kft.

Registered office

1118 Budapest, Pálinkás Antal u. 3/A FSZ/8, Hungary

Company reg. number

01-09-426906

Tax number

32489819-2-43

Privacy contact

support@getcontentninja.com

Phone

+36 20 283 8831

Content Ninja is operated by Digitallwork.hu Kft., a company registered in Hungary (European Union). We process personal data in accordance with Regulation (EU) 2016/679 (GDPR). This page explains how you can have your personal data — including any connected Facebook, Instagram, TikTok and YouTube data and stored access tokens — deleted from our systems.

1. Delete your account in the app

If you have a Content Ninja account, you can delete it yourself:

1. Log in to the app at app.getcontentninja.com.
2. Open your Profile / Account settings.
3. Choose Delete account and confirm.

Deleting your account removes your personal data from our systems, including your connected Facebook, Instagram, TikTok and YouTube integrations and any access tokens we stored on your behalf (see section 4 for details and timelines).

2. Request deletion by email

If you no longer have access to your account — or you do not have an account but believe we hold personal data about you (for example, you submitted our demo request form) — send a deletion request to support@getcontentninja.com.

Please send the request from the email address associated with your account (or state that address in your message) so we can verify your identity. Use a subject line such as “Data deletion request”. No specific form is required.

3. Revoke the social platform connections

You can also cut off Content Ninja’s access at the platform itself, without contacting us. The fastest route, however, is always the application: Integrations → the relevant row → Delete. That revokes the connection at the platform too, and immediately deletes the token and statistics we hold.

Facebook / Instagram

1. Open Facebook → Settings & privacy → Settings.
2. Go to Business integrations (or Apps and websites).
3. Find Content Ninja and click Remove.

TikTok

1. In the TikTok app, open Profile → Menu → Settings and privacy.
2. Go to Security and permissions → App permissions.
3. Find Content Ninja and revoke its access.

YouTube (Google account)

1. Open myaccount.google.com/permissions.
2. Find Content Ninja.
3. Click Remove access.

⚠️ If you connected your YouTube channel and Google Search Console with the same Google account, the revocation applies to both connections — the two integrations use the same authorisation.

Revoking access invalidates the access tokens we hold. For the TikTok and YouTube connections we go further: as soon as we detect the revocation — and also when you disconnect them — we immediately delete the stored token and the statistics collected from the platform; we do not wait for the 30-day deadline. If you want all of your data stored in our systems to be erased, additionally delete your account (section 1) or email us (section 2).

4. What is deleted, and when

Within 30 days of your account deletion or of receiving your verified deletion request, we permanently erase:

• your account data (name, email address, company name);
• product data imported from your webshop (names, descriptions, images, prices, categories);
• Facebook and Instagram access data, including all stored Meta access tokens;
• the Meta ad account connection and its access token, the data and results of the boosts (post boosts) started from the app, and the related event log — the access token is already deleted immediately when you disconnect the ad account;
• the data of the TikTok and YouTube connections: the access and refresh tokens, the identifier, name and picture of the account or channel, and the follower/subscriber and video statistics collected about them — these are deleted immediately when you disconnect the connection or when we detect a revocation at the platform; we do not wait for the 30-day deadline;
• your webshop, website and newsletter provider access keys (MailerLite, SalesAutopilot, UNAS, Shoprenter, and the application password for your WordPress site and WooCommerce store) and any data accessed through them; besides deleting the copy we hold, we also revoke the WordPress application password on your WordPress site (you can also revoke it yourself at any time in your WordPress admin, or uninstall the Content Ninja plugin, which then revokes its own application passwords);
• your Ninja AI assistant conversations and the “memories” saved to your workspace;
• data you provided via our website forms.

Meta ads: you can also disconnect the ad account on its own in the app, without deleting your account (Integrations). At Meta, you can also revoke access in the Facebook Business integrations settings. Before your account is deleted, we stop any boosts still running at Meta. Ads created at Meta remain in your own ad account; you can delete them in Meta Ads Manager.

Exception: data we are legally required to retain is kept for the statutory period only — in particular, invoicing and accounting records must be retained for 8 years under the Hungarian Accounting Act (Act C of 2000). Such data is not used for any other purpose and is deleted once the retention period expires.

5. Confirmation and contact

We confirm the completion of every deletion request by email. If you have any questions about the process, or you have not received a confirmation within 30 days, contact us at support@getcontentninja.com.

Full details of how we process personal data — including your other rights under the GDPR and how to lodge a complaint with the Hungarian supervisory authority (NAIH) — are available in our Privacy Policy.